Refund policy
Returns & Refunds Policy
Overview
All GametimeCT products are made to order, meaning each item is produced specifically for you at the time of purchase. Because of this, we do not accept returns or exchanges for any reason, including general dissatisfaction or sizing errors. We strongly encourage reviewing size guides and product details carefully before placing your order.
Made-to-Order Items
Our full catalog — including apparel, hats, bags, drinkware, accessories, and more — is produced on demand. We do not accept returns or exchanges for:
- Change of mind or general dissatisfaction
- Incorrect size selection
- Items that have been used or washed
If your item arrives defective, damaged, or incorrect, please contact us within 30 days of delivery and we'll make it right.
Non-Returnable Items
The following are non-returnable regardless of circumstance:
- All made-to-order products
- Sale items
- Gift cards
- Digital downloads
Damages, Defects & Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery. To help us resolve your request quickly, please include the following:
- Order number
- Email address used at checkout
- Brief description of the issue
- Photos of the damaged, incorrect, or defective item
Our team typically responds within 1–2 business days. During high-volume periods, response times may be longer.
For urgent order changes or cancellations, please reach out as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has entered fulfillment.
Refunds
Refunds are issued only for confirmed defective, damaged, or incorrect items. Once your claim is received and reviewed, we'll notify you of the outcome. If approved, your refund will be applied to your original payment method within 10 business days. Your bank or credit card company may require additional processing time.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us.